Benefits:

401(k)
401(k) matching
Bonus based on performance
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Vision insurance

Summary of Position

Security Bank is looking for a hardworking, amicable, and detail-oriented individual to join our team as a Customer Service Representative (CSR). This position operates in a professional office environment and reports directly to the Assistant Branch Manager. As a CSR, you are expected to provide prompt and courteous service to external and internal clients. You would serve as the front-line contact with clientele, providing a variety of banking services and above-average levels of customer service, including referrals for additional products and services. CSRs are expected to maintain confidentiality of Bank's customers and processes while adhering to Information Security standards.

Essential Functions

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Transacts deposits, withdrawals, transfers, and posts loan payments.
Issues negotiable items and other front-line products/services.
Balances cash drawer and transactions daily.
Performs Teller Capture.
Assists clients with their financial needs and makes referrals to meet them.
Performs security and compliance procedures for the branch.
Assists clients with access to safe deposit boxes.
Files and maintains signature cards
Balances and maintains ATM terminal
Performs basic file maintenance for clients.

Critical Drivers and Accountabilities

Maintains full regulatory compliance with applicable rules and regulations in addition to internal policies. Ability to identify potential money laundering, terrorist financing, bank secrecy act, identity theft, and elderly abuse red flags. Ability to confidently work with clients in the pursuit of sales prospecting; ability to interact respectfully with internal and external customers in person and on the telephone and email; ability to be flexible with changing duties daily and a meticulous sense of detail for accuracy and efficiency.

Education, Experience, and Skills

Required:

High school diploma or equivalent; practical experience with basic hardware and software.

Preferred:

One year teller experience, including sales and referrals and cash handling.

Physical Requirements

Ability to sit and read a computer screen for extended periods of time or stand for extended periods of time. Ability to perform repetitive motion with wrists, hands, and/or fingers and otherwise perform the essential functions of the position. While performing these duties, the employee is regularly required to speak and hear. Mobility to move throughout the branch. Ability to lift up to 50 pounds.

Core Values

Community Commitment: Foster growth and well-being by partnering with individuals, organizations, and initiatives that strengthen our communities.
Accountability: Strive to do the right thing by taking responsibility for our decisions and actions.
Customer-Focused: Prioritize responsive and personalized service that builds strong relationships with customers.
Teamwork: Empower a diverse and unified team to collectively accomplish our vision and mission.
Results Driven: Achieve the highest level of performance.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Compensation: $35,500.00 - $39,000.00 per year

Security Bank, headquartered in Springfield, Illinois, is a community-focused financial institution dedicated to delivering personalized service, innovative banking solutions, and a strong commitment to the communities we serve. Established to provide trusted, relationship-based banking, we offer a full range of personal, business, and digital banking services designed to help our customers achieve their financial goals.

On July 31, 2025, we proudly completed our conversion from a mutual to a stock form of organization, becoming a wholly owned subsidiary of Security Midwest Bancorp, Inc. (OTCQB: SBMW). This milestone strengthens our ability to grow, innovate, and reinvest in our customers, employees, and community.

Rooted in trust, driven by purpose, and committed to progress—Security Bank continues to build lasting relationships and provide the financial tools our customers need to succeed.

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